Have a question about your order? Need help choosing the perfect chess set? Want to talk shop about wood types or Staunton styles? You’re in the right place.
At Sterling Chess, we take pride in offering not just premium board games and chess sets — but also premium support. Our friendly, knowledgeable team is here to assist with anything you need.
How to reach us
Customer support email: support@sterlingchess.com.au
Or simply use the contact form below to reach out. We aim to reply within 1 business day (often much faster).
Call us: (03) 7037 0931
Business hours: Monday to Friday: 9am – 5pm AEST
We’re closed weekends and public holidays but still keep an eye on emails when we can.
Common topics we can help with
- Product recommendations and comparisons
- Tracking an existing order
- Warranty, returns, and replacement parts
- Bulk orders or school/club discounts
- Technical questions about materials, finishes, or sizing
We understand that choosing a chess set is often a personal and meaningful purchase. Whether it's your first board or your fifth, we’re here to help you make the right move.
Mailing address
Sterling Chess
Ground floor, office 2428, 470 St Kilda Road, Melbourne, VIC 3004
Please note: This is a mailing address ONLY and is not manned by Sterling Chess staff.
Want a quick answer?
Check out our FAQs page for instant answers to our most commonly asked questions — from delivery timelines to gift ideas.
You can also use our live chat by clicking the link on the bottom right of your screen.
All the best,
The Sterling Chess Team